Management Development Course

Objectives

To be able to demonstrate the skills of an effective and efficient manager
To build and lead the team to produce coherent business results
To understand the overall business issues and to apply this information in day-to-day business decisions
To demonstrate the importance of customer orientation for both internal and external customers
To create a working environment where staff can work to their maximum efficiency, develop their skills in an atmosphere of high morale
To build individual development plans for each delegate to facilitate assessment and future training requirements

All junior mangers how have had a few years experience and have undertaken other training activities

Day One	Business Strategy - an examination of the balanced scorecard as a means to develop key business drivers
Day Two	The role of management in the change process
Day Three	The management and leadership of all staff reports
Day Four	Client Relationship Management a view of the important of robust client strategy
Day Five	A day of Personal Development for each delegate with feedback from the trainer to complete a PDP for the coming months

5 – One day sessions