I have always found that Neil delivers where others flounder. He does the right things at the right time and I trust his business advice and integrity in all matters. 
Alex Alder, Personal Development Team, Aviva.Co.UK
How to deliver awesome Customer Service
Objectives
To enable delegates to exceed customer expectations.
Who should attend
Aimed at people who need to polish and hone their inter-personal skills with both external and internal customers.
Summary of content
- Understanding everybody sells
- Understanding and meeting customer expectations
- The personal qualities of a professional sales support person
- Getting motivated
- Why being happy is important to "winning"
- Developing winning ways
- Your best customers
- The competitive spirit
- Performance standards needed
- Becoming the best
Duration
1 day
