Now we've had our audit, I thought it would be appropriate to register my thanks for all your help. Your hard work, flexibility and commitment to the cause has been truly commendable and has been extremely important in preparing our submission. I am very grateful for your enthusiasm, patience, knowledge and expertise. 
Darren Moxom - FSA Industry Training
Influencing Skills
Objectives
- To understand good communication
- To understand how best to influence others looking at an influencing model and to practice influencing skills
- To consider the impact you have on people / colleagues inside and outside your organisation
Who should attend
Managers, team leaders, sales people and anyone involved in customer care and contact.
Summary of content
- Defining outcomes
- Personality profiles
- Dealing with difficult people
- The difference between assertion and aggression
- Needs or wants
- A model for influencing
- Practice
- To understand how to plan to network
Duration
2 or 3 days
