Supervisory Workshop

Objectives

• To understand the role and responsibilities of the supervisor under T&C guidelines
• To explore the skills required to undertake the role
• To consider the supervision of other and how to deal with potential difficult situations
• To understand how to develop the skills of the team to maximise productivity

Who should attend

All supervisors new to the role or those how have been in the job for a while and wish to enhance their skills.

Summary of content

• The supervisors role as coach, assessor and monitor
• What is assessed
• Identifying and recording training needs
• Designing appropriate training to solve knowledge and skills gaps
• Assessing fact finding and client recommendation skills
• Maintaining competent status
• Coaching and adhering to a coaching model
• Comparing and take action on KPI’s
• Dealing with difficult situations
• Team development

Duration

2 days