Without external support from Neil Young, we would not have completed our accreditation on schedule as the process is more intensive than anticipated. Having external assistance preparing our accreditation provided the ideal challenge ahead of the audit, and as a sense check interpreting the standards. We would have no hesitation in using Neil's services again. 
Steve Orton - FSA Manager, Learning & Community Affairs
Training and Coaching Skills
Objectives
- To develop skills in order to train and coach teams
- To help individuals reach their maximum performance levels
Who should attend
Aimed at managers responsible for achieving the results through others.
Especially appealing to supervisors and team leaders.
Summary of content
- To discover the real role of a supervisor
- Monitoring through KPIs
- Developing your advisors through coaching
- Probing and active listening skills
- Pre-briefing an observation
- Observation and assessment skills
- Feedback models
- The ten golden rules
Duration
2 days
