I would have no hesitation in recommending Neil as a very motivated, focused and committed manager who has a strong, specialist knowledge of the UK Financial Services sector.
Steve Webb, Director of Business Policy, Welsh Assembly Government
Further Telephone Sales Training
Objectives
- To develop listening and questioning skills to enable the customer’s real needs to be established
- To develop confidence and to learn about the most effective tools for selling by telephone
Who should attend
Aimed at anybody involved in telephone calls.
Summary of content
- Developing listening and questioning skills
- Establishing real customer needs
- Developing confidence and learning the most effective tools for selling by telephone
- Preparing and making appointments
- Overcoming objections in a non-confrontational way
- Developing closing techniques
Duration
1 day
