I've known Neil for more than 15 years initially as a colleague, latterly as an account manager and friend. Neil is a real can do person with wide knowledge and experience of the financial services sector. What impresses me most about Neil is that he cares about his customers and once he has taken time to understand their needs, he will move heaven and earth to ensure that he delivers for them 100% of the time. 
Dennis MacDonald, former Head of Training, Yorkshire Building Society
Telephone Selling
Objectives
To introduce the basic purpose and techniques involved in telephone sales.
Who should attend
Aimed at people starting out in telephone sales, including people who have to talk to customers regularly on the telephone (either inbound or outbound).
Summary of content
- The basic purpose of telephone selling
- The principles of customer motivation and buyer behaviour
- The concept of selling benefit messages
- Effective listening skills and questioning techniques
Duration
1 day
